Our Approach

Our Sales Process

Our sales process is based on getting to to know the individual needs and goals of each of our clients.

The first step in the process is setting up a time for our team to meet with your food manufacturing company. During that meeting, we'll discuss what processes you already have in place and what you want for the future of your company.
From there, our team will walk you through a live demo of VicinityFood. This will allow you to see exactly how our software system can improve production, scheduling, finance, distribution, reporting and more. This demo will also give you an opportunity to ask questions and learn more about the specific features that might be most helpful to you. Or, if you prefer, we can set up a time for you to explore the software yourself.

No matter where you are in the process, you can always access our many free online resources to learn more about VicinityFood.

Training and Implementation

We pride ourselves on our hands-on approach to implementing our software system and training our clients. Our experienced software consultants work directly with your food manufacturing company to ensure VicinityFood is integrated into your processes, and they make sure you feel comfortable using the system. You'll have a dedicated project manager who will be there for you every step of the way, from building a structured project to guide your team, to ensuring a successful "go-live" to post-implementation support. Our priority is building a successful partnership with your company.

Ongoing Support and Resources

Every VicinityFood software subscription or purchase includes ongoing support. If you ever have any questions or concerns, our expert support staff members are available to help. We work hard to ensure that you are completely satisfied with VicinityFood, now and well into the future.

In addition to our live support, all customers have access to our client portal, which includes detailed training videos, knowledge-base articles, comprehensive user guides, and new release overviews. There is also an active forum where you can connect to other VicinityFood users and share tips, tricks, and best practices.

As a VicinityFood client, you'll also have the opportunity to attend FOCUS, an event hosted by Vicinity Software. FOCUS is the premier formula-based manufacturing software event. It brings Vicinity Software users, Vicinity team members, and industry experts together to discuss the best ways to use Vicinity Software as well as suggestions for future development. Attending FOCUS can help you cut costs, improve efficiency, boost productivity and more. Learn more about these helpful, client-only events on our events page.

Future Projects

We are always looking innovative, effective ways to solve the challenges of the food manufacturing industry, whether this leads to additional features, enhanced functionality, or new integrations. No matter what challenges are ahead, our team will continue to improve and deliver lasting solutions to our customers.

Customer Feedback and Ongoing Development

We take a hands-on approach to implementation with each of our clients. Staying connected with your company and your implementation plan allows us to ensure the process goes smoothly, and allows us to receive direct feedback. We seek out and appreciate direct customer feedback because it gives us the ability to continuously improve our software system — ultimately delivering a better, more efficient food manufacturing management system for each and every client.

Our Customers

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"We have been using Vicinity for many years and are doing well and growing. We are comforted that as we grow, Vicinity grows with us. Vicinity continually adds to the product in ways that help this growing business. We like that we can get information from Vicinity and it has allowed us to eliminate many manual steps we were once managing outside of the system. We also like knowing that our needs are heard, and that Vicinity will consider future upgrades to the system to support client increasing needs."

Dianne Aronica
Chief Financial Officer, Dr. Praeger’s Sensible Foods, Inc.

Schedule a Live Demo and Walk-Through

See what VicinityFood can do for your company.